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Outside desk hours — WhatsApp still answeredNew Delhi --:-- IST

Questions about a booking, custom itinerary, refund, or partnership? Our travel team is one message away.

Pick whichever suits the question

They all reach the same team.
WhatsApp chatMessage the deskThe quickest route to a person, and you keep the thread afterwards — which matters most once you are already travelling.Typically replies in minutes →Call us+91 93157 23375Best when it needs a conversation — moving a live booking, or a visa question with an "if" in it. Second line: +91 88607 09211.Mon–Sat, 10 AM – 7 PM IST →Email supportsupport@thetripclub.comFor anything with an attachment — passports, invoices, visa paperwork, or a refund you would rather have in writing.Average response within 24 hours →Help centreAnswer it yourselfCancellations, confirmations, name changes and refunds — most of the common ones are answered without waiting for us.Open now →

How can we help?

Fill this in and we will get back within 24 business hours.
What's this about?

What actually happens

Chase any step on WhatsApp with your reference.
1

It is read by a person

Within business hours, usually the one who will answer it. Nothing is auto-routed into a ticket queue to age quietly.

2

It goes to whoever can decide

Billing questions to billing, itinerary changes to the designer who built the trip, visa questions to the person who filed it.

3

You get an answer, not an update

Within 24 business hours — and if it genuinely needs longer, you are told that, along with when.

Frequently asked

Before you write

How do I cancel my booking?

Log in to your dashboard, open the booking, and click Cancel. Refund eligibility depends on that trip's cancellation policy.

Where is my voucher?

Vouchers are emailed 24–48 hours before the trip. You can also download them from My Bookings.

How fast will I get a reply?

Most messages are answered within 24 business hours. WhatsApp is usually fastest for quick questions.

Do you handle corporate or group requests?

Yes. Choose Partnership in the form or email us directly and our team will arrange a dedicated contact.