Immediate danger or a medical emergency
Contact local emergency services first.
Travel safety and support
Know who to contact before you leave and what to do if your plans change on the trip. Keep your booking confirmation and contact details where you can reach them offline.
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Missed pickup or a change during your trip
Use the local number in your travel documents where provided. Have your booking reference, location and a callback number ready.
Open customer support →Questions before you leave
Check your confirmation for what’s included, your meeting point and your cancellation terms. Ask TripClub about any arrangements you need confirmed in writing.
Who to contact at each stage
Before departure
Review your booking details and pickup instructions. Raise any mobility, dietary or other needs early so the team can check the arrangements.
During your trip
Use the local contact in your travel documents where one is provided. For booking help, contact TripClub with your reference and where you are.
After your trip
Contact customer support with your reference if you need help with an invoice, feedback or a follow-up on your booking.
Common questions
Where are my pickup instructions?
Check your confirmation or travel documents. Contact customer support if you cannot find the time, meeting point or contact details.
What if I need urgent help?
If you are in immediate danger, contact local emergency services. Use the contacts in your travel documents or the TripClub support page for help with your travel arrangements.