Data protection
Privacy policy
How TripClub collects, processes, uses and discloses your information — and what you can ask us to do with it.
Who we are, and what you consent to
TripClub Private Limited (“TripClub”, “we”, “us”, “our”) is committed to complying with data protection principles and provisions under applicable laws.
This Privacy Policy sets out the basis and terms upon which TripClub collects, processes, uses and/or discloses your information that is obtained from you when you access the TripClub Platform and/or use the Services. By visiting the TripClub Platform, you are consenting to the collection, processing, usage and disclosure of your Personal Information as set out in this Privacy Policy.
Collection of information
Opening your user account
When you open a User Account, we collect Personal Information such as your name, email address, username, password, and telephone number.
When you use our Services, we additionally collect:
- Correspondence between you, us, and our Operators.
- Details necessary for reservations — travel documents, age, and insurance information.
- Usage details such as traffic data, location data, IP address and browser type.
How we use your information
We use your data to:
- Fulfil reservations and bookings.
- Provide customer support.
- Improve the platform experience.
- Send timely notices and special offers.
Disclosure
We may share your data with:
- Operators — hotels, tour operators and transport providers.
- Third-party service providers such as hosting and analytics.
- Legal authorities, if required by law.
Storage and security
Your Personal Information is stored for as long as is necessary to fulfil the purposes described in this Privacy Policy. When it is no longer necessary, we will delete the data.
Secure transactions
All payment transactions carried out by us or our chosen third-party provider will be encrypted using online encryption technology.
Your rights
You may access, correct, or erase your Personal Information via your user portal or by emailing support@tripclub.com.
EU data subject rights
- Right to information
- Right to access
- Right to erasure (“right to be forgotten”)
- Right to rectification
- Right to data portability
- Right to object (opt-out)
Privacy enquiries
If you have any questions about this Privacy Policy, please contact our Data Protection Officer.
- AddressRZ-4, 2nd Floor, Palam Vihar Road,
Sector 6, Dwarka, Delhi 110075 - Phone+91 8860709211
- Emailsupport@tripclub.com
- Officervinay.thakur@tripclub.com